Privacy policy
Last Updated: 21 May 2025
This Privacy Policy explains how Orlisse collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.
By using our website or purchasing from us, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Phone number
- Email address
- Delivery address
- Billing address
- Order details
- Payment information, where applicable
- WhatsApp messages, calls, or customer support conversations
- Device information, browser type, IP address, and website activity
- Products viewed, added to cart, or purchased
We collect this information to process your order, arrange delivery, provide customer support, improve our website, and offer a better shopping experience.
2. How We Use Your Information
We may use your information to:
- Confirm and process your order
- Contact you through phone, WhatsApp, SMS, or email
- Arrange delivery of your skincare or beauty products
- Provide customer support before and after purchase
- Handle exchanges, delivery issues, or product inquiries
- Improve our products, website, and customer experience
- Send order updates, offers, promotions, or reminders
- Prevent fraud, fake orders, suspicious activity, or misuse of our website
- Comply with legal, accounting, or business requirements
3. Order Confirmation and Delivery
When you place an order, we may contact you to confirm your details before dispatching the product.
Your name, phone number, address, and order details may be shared with delivery companies, courier partners, or fulfillment partners only for the purpose of delivering your order.
For Cash on Delivery orders, we may contact you before shipping to verify that the order is genuine and that the delivery details are correct.
4. Payments
If you pay online, your payment information is processed securely through third-party payment providers. We do not directly store your full card details.
If you choose Cash on Delivery, we collect only the information needed to confirm, prepare, and deliver your order.
5. WhatsApp, Calls, and Customer Support
By placing an order or contacting us, you agree that we may contact you through WhatsApp, phone call, SMS, or email for:
- Order confirmation
- Delivery updates
- Product questions
- Customer support
- Exchange or return assistance
- Abandoned cart reminders
- Promotional offers, where allowed
You can request to stop receiving promotional messages at any time.
6. Cookies and Tracking
Our website may use cookies, pixels, and tracking tools to improve your browsing experience and understand customer behavior.
These tools may collect information such as:
- Pages visited
- Products viewed
- Items added to cart
- Checkout activity
- Purchase behavior
- Device and browser information
We may use this information for website improvement, advertising, retargeting, analytics, and customer experience optimization.
You can disable cookies through your browser settings, but some website features may not work properly.
7. Marketing and Advertising
We may use platforms such as Meta, Google, TikTok, Shopify, or other advertising tools to show relevant ads and measure marketing performance.
These platforms may use cookies, pixels, or similar technologies to understand how customers interact with our website.
8. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers, including:
- Shopify
- Payment processors
- Delivery and courier companies
- Fulfillment partners
- Customer support tools
- Marketing and advertising platforms
- Website analytics providers
- Fraud prevention and security services
We only share information when required to operate our store, process orders, deliver products, provide support, improve services, or comply with legal obligations.
9. Data Retention
We keep your personal information only for as long as necessary to:
- Complete orders
- Provide customer support
- Handle delivery or exchange issues
- Maintain business records
- Prevent fraud
- Meet legal or accounting requirements
When the information is no longer needed, we may delete, anonymize, or securely store it.
10. Product and Skincare Information
Our products are intended for personal beauty and skincare use. Any product information provided on our website is for general guidance only and should not be considered medical advice.
Customers are responsible for checking product suitability before use. If you have sensitive skin, a medical condition, or concerns about using a skincare or beauty device, please consult a qualified professional before using the product.
11. Data Security
We take reasonable measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online platform, or electronic transmission method is completely secure. While we work to protect your information, we cannot guarantee absolute security.
12. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain uses of your information
- Withdraw consent for marketing messages
- Ask how your information is being used
To make a request, please contact us using the details below.
13. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
Any updates will be posted on this page with the updated date above.
15. Contact Us
For questions about this Privacy Policy or your personal information, you may contact us.