Terms of service
Welcome to Orlisse. These Terms of Service explain the rules and conditions for using our website, placing orders, and purchasing products from our store.
By visiting our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. Store Information
This website is operated by Orlisse. Throughout the site, the terms “we,” “us,” and “our” refer to Orlisse.
By using this website, you confirm that you are at least 18 years old or that you are using the website with the permission of a parent or guardian.
2. Products and Product Information
Orlisse sells skincare, beauty, and personal care products, including beauty devices and skincare tools.
We do our best to display product images, descriptions, prices, and details as accurately as possible. However, we do not guarantee that all product images, colors, packaging, or details will appear exactly the same on every device or screen.
Product results may vary from person to person depending on skin type, usage, consistency, age, lifestyle, and personal condition.
Our product information is provided for general beauty and personal care purposes only. It should not be considered medical advice. If you have sensitive skin, a skin condition, or any concern about using a product, you should consult a qualified professional before use.
3. Orders
When you place an order on our website, you agree to provide accurate and complete information, including your name, phone number, delivery address, and any other required details.
We reserve the right to cancel, reject, or delay any order if:
- The information provided is incorrect or incomplete
- We cannot contact you for confirmation
- The product is unavailable
- The order appears suspicious, fake, or fraudulent
- There is a pricing or product information error
- Delivery is not possible to the provided location
Placing an order does not guarantee acceptance. Your order is only confirmed once we process and approve it.
4. Cash on Delivery Orders
If Cash on Delivery is available, customers must provide correct contact and delivery information.
For Cash on Delivery orders, we may contact you by phone, WhatsApp, SMS, or email to confirm your order before dispatch.
If a customer refuses delivery, does not answer calls, provides incorrect details, or repeatedly cancels orders, we may refuse future Cash on Delivery orders or require prepaid payment.
5. Pricing and Payments
All prices are shown on our website and may be updated at any time without prior notice.
We reserve the right to correct pricing errors, cancel orders with incorrect prices, or change product prices, offers, and discounts at any time.
If online payment is available, payments are processed securely through third-party payment providers. We do not store full card details directly.
6. Delivery
We aim to process and deliver orders as quickly as possible. Delivery times may vary depending on location, courier availability, order volume, public holidays, and other circumstances outside our control.
Delivery timelines shown on the website or shared by our team are estimates only and are not guaranteed.
Customers are responsible for answering calls, responding to delivery messages, and being available to receive the order.
7. Returns and Exchanges
Due to the nature of skincare, beauty, and personal care products, returns are limited for hygiene and safety reasons.
Opened, used, damaged, or unpackaged products cannot be returned or exchanged.
Exchanges may only be approved if the item arrives damaged, incorrect, or has a confirmed manufacturing issue, and the issue is reported within the allowed time period stated in our Return & Exchange Policy.
Please review our Return & Exchange Policy before placing an order.
8. Product Use and Responsibility
Customers are responsible for using products safely and according to any instructions provided.
Orlisse is not responsible for misuse, incorrect use, allergic reactions, skin sensitivity, irritation, or results that vary from customer to customer.
Before using any skincare or beauty device, customers should read all available instructions and stop using the product if discomfort, irritation, or unusual reaction occurs.
9. Website Use
You agree not to misuse our website or services.
You must not:
- Use the website for illegal or unauthorized purposes
- Attempt to hack, damage, disrupt, or interfere with the website
- Submit fake orders or false information
- Copy, reproduce, or misuse website content without permission
- Use our website in a way that affects other customers or our business operations
We reserve the right to block access, cancel orders, or take necessary action if misuse is detected.
10. Intellectual Property
All content on this website, including text, images, graphics, branding, logos, product descriptions, layout, and design, belongs to Orlisse or is used with permission.
You may not copy, reproduce, distribute, or use our content for commercial purposes without written approval.
11. Promotions and Discounts
Promotions, discounts, offers, and coupon codes may be changed, limited, or cancelled at any time.
We reserve the right to reject or cancel any promotion if it is misused, applied incorrectly, or used in a way that violates our policies.
12. Limitation of Liability
Orlisse is not responsible for indirect, incidental, or unexpected damages related to the use of our website, products, delivery services, or third-party service providers.
To the maximum extent permitted by law, our liability is limited to the value of the product purchased.
13. Third-Party Services
Our website may use third-party services such as Shopify, payment providers, delivery companies, analytics tools, marketing platforms, and customer support tools.
We are not responsible for the actions, errors, delays, or policies of third-party service providers.
14. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website or placing an order, you agree that we may collect and use your information as described in our Privacy Policy.
15. Changes to These Terms
We may update these Terms of Service at any time. Any changes will be posted on this page with the updated date.
It is your responsibility to review these Terms from time to time. Continued use of the website means you accept the updated Terms.
16. Contact Information
For questions about these Terms of Service, orders, or support, you may contact us.